Parcelforce Worldwide Uses Liveops To Improve Email Response Time By Up To 500%
Parcelforce Worldwide Uses Liveops To Improve Email Response Time By Up To 500%
2 PagesPARCELFORCE WORLDWIDE USES LIVEOPS ® TO IMPROVE EMAIL RESPONSE TIME BY UP TO 500% Case Study LiveOps Chat & Email speeds up response time by 500% and dramatically reduces agent time and email volumes with automated replies, consolidation, prioritization, routing, templates and real-time reporting.” With increased competition in the £4 billion UK express parcel marketplace, Parcelforce Worldwide faced pressure to improve the quality of s
