Glasses Direct Improves Customer Service Response Time By 600% Using Liveops
Glasses Direct Improves Customer Service Response Time By 600% Using Liveops
2 PagesGLASSES DIRECT IMPROVES CUSTOMER SERVICE RESPONSE TIME BY 600% USING LIVEOPS ® Case Study With LiveOps Chat & Email, we have a sophisticated system that prioritizes and directs incoming emails to the right agent, shows histories, provides template responses and real-time reporting. It is easy-to-use, has dramatically improved response times and streamlined the sales cycle...” — Alan Moscrop Customer Service Manager, Glasses Direct As
