Paper Rolls and Trojan Mice: How ValueOps Value Stream Management Helps the Insurance Giant Make Better Decisions
Paper Rolls and Trojan Mice: How ValueOps Value Stream Management Helps the Insurance Giant Make Better Decisions
2 PagesCASE STUDY Unum Group | CASE STUDY | 1 CHALLENGE How to evolve to a value stream management approach in a way that was embraced by everyone and minimized disruption. SOLUTION From rolls of paper to dashboards, Unum turned ValueOps VSM to connect teams, work and funding across the enterprise. BENEFITS While mini projects, so-called Trojan Mice, smoothed the way for change, teams now have a better understanding of the value they bring directly to customers. Business Unum Group is the top disability insurer in both the United States and United Kingdom, also offering other insurance products including accident, critical illness and life insurance. It protects 39 million people worldwide and 182,000 UK and US businesses offer benefits provided by Unum. Challenge Unum was lookin
