Case Study Bupa eliminates inconsistency with Upland PanvivaINDUSTRY Healthcare COMPANY Bupa London, UK bupa.co.uk Founded in the UK more than 60 years ago, Bupa is an international healthcare company with customers in 190+ companies. Bupa used Upland Software’s Panviva to centralize and update its information in a single source of truth that serves five separate call centers. Almost overnight, call times dropped, errors were eliminated, and customer service advisors got better equipped to do their best work. 2“Every time we run training on the system, someone says, I wish we’d had this ten years ago.” – Gillian Doolan Implementation & Change Manager/ Product Manager Bupa Too many systems. In a dynamic, highly regulated industry like health insurance, ensuring staf

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