PacificSource reduced technical debt and improved Medicare Advantage enrollment by replacing legacy custom code with built-in features of Cognizant’s TriZetto Enrollment Administration Manager. This eliminated manual processes, cut enrollment time from four days to one, and avoided \$42,000 in temporary staffing costs. Real-time data access helped optimize marketing and regulatory efforts, while faster enrollment boosted member satisfaction and loyalty. The streamlined system now enables PacificSource to focus resources on growth and service, transforming inefficiencies into a scalable, efficient, and patient-friendly enrollment experience.

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