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OVHcloud builds new processes to support global growth

OVHcloud builds new processes to support global growth

ServiceNow
Pages 4 Pages

OVHcloud, a global cloud provider with 2,900 employees based in Paris, France, implemented ServiceNow's Customer Service Management (CSM) and IT Service Management (ITSM) solutions to overhaul its customer experience and support global growth. This resulted in significant improvements, including an 80% reduction in case resolution times, a 10% reduction in the number of logged cases despite a customer increase, and a 33-point increase in employee satisfaction.

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