Overstock.com Reduced Its Logistical And Customer Care Costs By Close To $1,000,000
Overstock.com Reduced Its Logistical And Customer Care Costs By Close To $1,000,000
3 PagesOverstock.com reduced its logistical and customer care costs by close to $1,000,000 OBJECTIVE Internet retail giant Overstock.com was incurring unnecessary expenses due to inaccurate and incomplete customer data provided by customers during checkout. The bad data resulted in wasted time, money, and unsatisfied customers. SOLUTION QAS Pro Web was implemented in Overstock.com’s checkout process to verify customer addresses, automatically corr
