Case Study
Umpqua Bank Reduces Costs And Improves Customer Service
Umpqua Bank reduces costs and improves customer service ABOUT Umpqua Bank prides itself on customer service and with 150 stores in Oregon, Washington and California and the vision of being “The World’s Greatest Bank,” this is no small task. While the Oregon-based bank considers its unique service culture and delivery its best asset, maintaining accurate customer data is also an important step in providing over 225,000 personal and commercia