Outsourced Contact Center Deploys All-in-One IP Communications Software Suit
Outsourced Contact Center Deploys All-in-One IP Communications Software Suit
2 PagesCase Study Summary Customer: RDI Headquarters: Cincinnati, OH Industry: Outsourcer – contact center, back-office, and sales and support services Product(s) Replaced: ? Contact center system by EIS International Number of Users: ? Agents: 1,130 ? Business Users: 0 Challenge: Improve communications between agents and supervisors, while also adding integrated inbound and outbound calling, and reducing telecom costs. P
