After acquiring another large bank, a Top-10 financial institution needed scale, expertise, and resources to integrate operations while overcoming legacy system challenges. Conduent rapidly deployed a specialized banking operations team and established a near-shore Center of Excellence in Guatemala City to support back-office functions. Leveraging advanced processes and technology, the solution delivered 50 percent cost savings, a seamless transition surpassing quality benchmarks, and 100 percent SLA achievement for 16 consecutive months. The success expanded Conduent’s role to cover over 100 functions across 23 teams, strengthening an 11-year partnership built on high efficiency and strong security controls.

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