OTC Transformation Delivers $40MM Business Impact at Penske: A Case Study Case Study GENPACT CASE STUDY OTC Transformation Delivers $40MM Business Impact at Penske: A Case Study The Penske Transforma Tion roadmaP Frank Cocuzza, Penske’s Chief Financial Officer, described improved efficiency and customer service as the prime drivers in moving his processes across to Genpact. He says, “While cost savings were expected, they were secondary in

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