A leading UK-based public services provider partnered with Capgemini to transform its Order to Cash (OTC) and Record to Report (RTR) processes. Capgemini implemented a hybrid system using multiple applications, including SAP modules, to improve process efficiency and KPI monitoring. Key outcomes included a 14% monthly reduction in billing block errors, a 76% reduction in incomplete payment proposals, and heightened visibility through dashboards. The improvements also streamlined daily reconciliation, enhanced sales order visibility, and reduced unposted sales invoices. Due to the success, the company plans to expand this transformation to improve its procure-to-pay processes.

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