Improves Customer Experience Orchard Brands Industry Retail Challenge Improve usability of order entry application to accommodate seasonal employees during peak ordering times Results • Reduced seasonal employee attrition • Eliminated 50 seconds from the order processing time • Cut training time by eight hours for new and seasonal employees • Improved the accuracy of first-time orders Products • Rocket ® LegaSuite Web Application • Retail Call Center Company Headquartered in Middleton, Massachusetts, Orchard Brands is a direct-to-consumer retailer of name brand and private label merchandise with a portfolio of 11 consumer lines serving the boomer and senior demographic, generally considered age 50 and over . Orchard Brands include Blair , T og Shop, and Appleseed’ s, among ot

Join for free to read