Case Study
Optus
CUSTOMER SUCCESS STORY INCREASE IN COMMUNITY VISITS INCREASE OF SUPER USERS INCREASE ON OPEX SAVING SALES CONVERSION, CONTRIBUTING TO MORE THAN $400K OF ANNUALIZED REVENUE 107% 230% 13% 300% CUSTOMER SUCCESS STORY Goal T o lead Australia in providing an outstanding customer experience. Solution Leverage the Lithium Community Platform, Social Media Management, and Analytics to reduce costs, improve resolution rates, and build custome