www.nice.com About Optum Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 100,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum provides a multiple-channel contact center to health insurers that take pride in providing exceptional sales and service to its clients. The contact center averages about 15,000 agents and has 26 brick-and- mortar sites across the United States. Its agents handle both inbound and outbound contacts, as well as customer correspondence. Its team handles more than 64 million contacts in the course of a year. Optum acts as a third-party servic

Join for free to read