WorkJam Case Study © 2021, WorkJam, Inc.OPTIMIZED ONBOARDING, COMMUNICATIONS, AND LEARNING LIVE IN 30 DAYS. This global coffee retail franchise opened the doors to its first store in Australia in 2000 and has been opening coffee houses in Sydney, Brisbane, the Gold Coast, and Melbourne ever since. However, as a franchisee, this customer was used to bootstrapping without the budget of larger competitors. This meant primarily manual communication methods for relaying information between corporate and store managers. In turn, managers used a mix of in-person meetings, SMS, and non-compliant tools. The Grande Idea: Frontline Communication, Training, Staffing, Onboarding and Compliance through One App Like most

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