Employees in Tilburg: 150 Dates of Study: 2003-2009 Industry: Manufacturer of pharmaceutical and con- sumer health products. Elected Solution: Training for management and mid- dle management in 4 Disci- plines of Execution (4D) by FranklinCovey, and 4D implementation across the organization, with a focus on value added products, product leadership and operational excellence. Key results: Banner— Tilburg achieved a positive operating result in 2008, the first in many years. Improvements were also made in all other key indi- cators such as sales, on- time delivery, re-works, new product lead time, complaints, “foreigners”* and material losses. Key Words: Pharmaceuti- cals, staff involvement, staff motivation, focus, continuous improvement

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