Guest Satisfaction At Gaylord Opryland
Guest Satisfaction At Gaylord Opryland
9 Pages© FranklinCovey. Center for Advanced Research. All rights reserved. March 2007 Rev. July 2009 CENTER for ADVANCED RESEARCH Discovering and Documenting Greatness The Gaylord Opryland Resort and Convention Center in Nashville, Tennessee, is one of four convention resort properties owned by Gaylord Entertainment. The other three are the Palms in Kissimmee, Florida, the Texan in Grapevine, Texas, and the Gaylord National near Washington, D.C. Opened in 1977, the Nashville resort boasts 2,881 guest rooms and 200 suites, potentially accommodating up to 10,000 guests at a time. It is the largest non-casino convention hotel in the world. It has 4000 employees divided into 75 departments. Amenities include seventeen restaurants, two outdoor pools, a plethora of shops, a golf course, and
