Before: Challenges and Opportunities • Meet an unexpected surge in online transactions as stores were forced to close during the pandemic with only an online channel available through the peak trading period • Fulfill an increased volume of online orders while meeting customer expectations and delivering ongoing high levels of customer service • Limit stock-outs • Enable real-time stock accuracy, replenishment, and management through a scalable technology foundation • Maintain front- and back-end performance and high availability on its Web site • Meet high demand for next-generation consoles, using sophisticated bots with added security requirements • Compete for home-delivery carrier capacity After: Value-Driven Solution • Invested in future-ready SAP ® solutions, leveraging SAP ERP

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