THE SITUATION In 2006, Planon’s software was initially installed on the OU’s IT infrastructure and was operated and managed by their IT department. Because multiple internal stakeholders from both Estates and Central IT were involved ? each having their own specific priorities, timelines, and resource availability ? keeping up-to-date with new Planon software releases was more complex than it needed to be. As a result, the OU built up a considerable backlog of software releases, and, therefore, was not benefiting from new functionalities within Planon available in those updates. “We had to find a way out of this situation, and also wanted to secure our investment in this solution,” said Karlo Porter-Price, IT & Information Manager at the Open University. THE BUSINESS CASE FOR CL

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