THE SITUATION Brigitte Marchal, Contract Manager Facility Services said, “Previously, all our contracts were in Microsoft ® Access and they had to be checked manually. A lack of alerts meant there was a significant risk that contracts would be renewed automatically. If you consider that we work with 500 suppliers, then there’s a huge risk of waste.” For this reason, UM embarked on finding a new software solution to automate its contract management process. However, for any new software application, the UM used to have a ‘SAP-unless’ policy. “This meant that we initially thought in terms of SAP for the contract management solution,” said Marchal. “But since we had been using Planon successfully for many years to support our facilities processes, it seemed a very natural move to

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