Case Study

Salesforce Customer Support Closes Cases Faster with ScreenMeet

Salesforce Customer Support Closes Cases Faster with ScreenMeet

Pages 2 Pages

HCLTech helped Salesforce improve customer support by integrating ScreenMeet into Service Cloud. This solution boosted first-call resolution by 35%, reduced case resolution time from 5.6 days to 27.5 minutes, and enhanced agent satisfaction. The seamless, web-based screen sharing solution improved the customer experience without downloads or installs.

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