ONTARIO MINISTRY OF COMMUNITY AND SOCIAL SERVICES Background The Ontario Ministry of Community and Social Services (MCSS) is tasked with the responsibility of licensing and inspecting all daycare facilities throughout the province. MCSS information technology staff needed a more efficient solution for its licensing and inspection processes with the aim to eliminate duplicate data entry, automate dispatch and reduce inspection times. Challenge With a Legacy Information Management System, MCSS was utilizing a traditional model for its work processes. The Ministry had developed in-house back-office system (SMIS) geared towards licensing and inspections management and consequently contained all of the tombstone data for each daycare facility, including name, location and other basic informatio

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