ELECTRICAL SAFETY AUTHORITY Background The Electrical Safety Authority (ESA) is one of the largest organizations responsible for electrical safety inspections in Ontario, Canada. Any time a consumer or a contractor makes a change to their electrical services, an ESA field technician needs to verify that the job was done safely and in accordance with the Ontario Electrical Safety Code. Challenge ESA has always been forward-thinking when it came to mobile technology. They implemented a Windows-based mobile inspection program MEPS back in 1995, when other companies did not even have mobile automation on their information technology radar. Then in 2000, ESA migrated to SAP’s CRM mobile solution that was challenging right from the start: from difficulty to customize the solution and attain full

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