Case Study

Ontario Ministry of Government and Consumer Services

Ontario Ministry of Government and Consumer Services

Profile The Ministry of Government and Consumer Services in Ontario delivers a number of critical services to provincial businesses and citizens in branch offices, by telephone, and through its online ServiceOntario portal. Earning a 93 percent customer satisfaction rating for those outward-facing services, which include vehicle registration and healthcard services, the ministry processes almost 48 million transactions each year. Background S

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