Case Study

One Right Answer Made a $400,000 Difference

One Right Answer Made a $400,000 Difference

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Technology Solutions That Care about Care: One Right Answer Made a $400,000 Difference One of our established relationships is with a multinational entertainment/technology retailer. This $50 billion company uses our associates to handle over 20 million customer requests for technical support and customer service. The goal was to evolve the company’s online customer interface to increase the level of self-service that customers could enjoy –

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