Three Months. One Shiny New CRM. Zero Data Loss.

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Solutions that Help the Government Help the Public: Three Months. One Shiny New CRM. Zero Data Loss. Our partner, a large U.S. government agency, was faced with a huge dilemma. The agency had ended a relationship with its prior business outsourcing provider (BPO) and was left with an outdated – and proprietary – customer relationship management (CRM) system that could not meet modern needs. The agency’s contact center responds to hundreds o

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Three Months. One Shiny New CRM. Zero Data Loss.

Three Months. One Shiny New CRM. Zero Data Loss.

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