As part of its global after-sales strategy, one of the world's largest producers of heavy vehicles takes to the electronic highway with an all- digital approach to workshop documentation. Few would disagree with the premise that customer care is every bit as important to a company's reputation as the excellence of its products. Certainly not the auto industry where manufacturers and dealers work in tandem to devise ever more timely and effective workshop practices. Yet this can all too easily become bogged down in a morass of paperwork - workshop manuals, modification notices, parts catalogues, service bulletins and so on - all of which needs revision as new models are introduced and as more stringent environmental and safety regulations come into force. One company out to crack the proble

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