One of the world's largest ICT service providers wished to develop its own internal improvement programme The business We worked with one of the world's largest ICT service providers at locations in the UK and Europe. Their needs The client wished to develop its own internal improvement capability to resolve deep-rooted issues with its ICT processes and as a result be able to provide a better level of service to its customers. In particular, it needed to improve service levels to one of its most prestigious clients, a high street bank, for which it was providing outsourced ICT services. How we helpedWe were asked to develop and set up an infrastructure for the widespread development of Six Sigma capability within the ICT provider, and a framework for support, coaching, review and certifica

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