World's largest cruise ship operator needed to enhance its problem solving capability The client We worked with the UK listed holding company of the world's largest cruise ship operator, an organisation which has a combined fleet of over 100 ships with regional geographic control of cruise ship operations. Well-known brands in the fleet have been operating world renowned passenger liners for well over 100 years. Their needs The client requirement was to train and certify Green Belts in the organisation chosen from internal project managers and staff working within hotel operations teams, who had previously received informal training. These managers were to gain something tangible personally at the end of any furthertraining whilst they worked on existing processes designed to improve the c

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