One of Americas Largest Customer Contact Centers Streamlines Customer Communication with Napersoft CCM
One of Americas Largest Customer Contact Centers Streamlines Customer Communication with Napersoft CCM
2 Pages20121108 Copyright © 2012 Napersoft, Inc. All Rights Reserved. 1 of 2 Background: One of America’s largest Customer Contact Centers for AARP and its membership. Goal: To improve contact center support services, reduce costs, simplify business processes, and meet the demands of their customers for real-time communications. Solution: Napersoft CCM for real-time, interactive letter generation. Results: Streamlined operations
