Case Study
Central States Funds Improves Customer Satisfaction with Napersoft CCM Document Platform
20121108 Copyright © 2012 Napersoft, Inc. All Rights Reserved. 1 of 2 Background: Taft-Hartley Fund organization with 100,000+ participants. Goal: Improve member service and satisfaction and attract new members by timely delivery of personalized member documents. Solution: Implement Napersoft CCM Document Platform to create and distribute timely, professional looking member documents. Results: Streamlined document proces