One HR chatbot to rule them all When an HR software platform goes all-in with cognitive automation Our client, a benefits, payroll, expenses and rewards HR platform had a hugely successful offering, with thousands of clients across the country. However, they weren't resting on their laurels. The rapid growth in HR automation and HR-focussed AI start-ups over the previous 24 months had them spooked. They needed something new and modern to show their clients they're still at the bleeding-edge. Our idea? A single chatbot deployed onto their platform that knew every employee at every client, that answered specific questions on specific benefits and policy documents based on who the user worked for. We call it a bot-framework. One bot, who changes personalities, knowledge and conversation

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