An Oman-based holding company, the sole provider of electricity, water, and wastewater services in the Sultanate, faced challenges with data migration, compliance risks, disjointed record management, and data security. Partnering with Newgen, they implemented an ECM platform that automated correspondence management, streamlined memo approval workflows, and enhanced document lifecycle management. This transformation improved data accessibility, compliance, document tracking, and operational efficiency, while reducing expenses and ensuring secure data management with a user-friendly Arabic interface.

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