Old Mutual used Bizagi to unify customer data and automate processes across banking and insurance lines. The platform enabled a 360-degree customer view, reducing branch queues ninefold and onboarding time tenfold. NPS rose by 15%, and sales improved by 30%. Bizagi integrated 11 systems, automating 1,200 processes and supporting 2.4 million transactions per minute. Staff training dropped from nine months to ten days, improving agility and consistency across 300 branches. Bizagi now orchestrates workflows, captures data via APIs, and is migrating to the cloud for faster, more accurate operations and lower effort.

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