CASE STUDY Smart Technology Improves the Customer Experience OAKLAND TMEvolving City Needs Bring Technology Update Oakland, California is a bustling city that mixes small town community with big city industry. As industry in the area reaches an all-time high, more and more professionals, business owners, students, and families are settling in Oakland, just across the bay from California’s technology center. With 3,800 single-space meters and 574 multi-space pay stations, the City of Oakland is home to over 400,000 residents who rely on the city’s successful parking program. Before contracting with IPS Group, Inc., Oakland’s parking technology was outdated by 20 years. Meters were unable to communicate with a backend database, which meant that faults went unreported unless

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