Customer Journey Oakland County Improves Service and Decreases Costs with Okta2 Customer Journey Benefits Leading the way High-maintenance technology An ambitious RFP A strong start COVID confusion A consistent and secure experience Paying down technical debt Going passwordless Oakland County A tech-savvy government entity Oakland County, Michigan, is one of the largest counties in the United States and according to the Center for Digital Government, it’s also one of the most technologically advanced. To get there, the county needed to re-architect an infrastructure made up of fractured, on-premises and cloud systems so that it could efficiently manage access and better serve its 1.2 million citizens. A heavy workload Citizens want convenient access to services and secure data, but

Join for free to read