Case Study

NYSERDA program administrators enhance customer experience

NYSERDA program administrators enhance customer experience

Programs in Transition An early player in the area of renewable energy incentives, NYSERDA has offered financial incentives for solar electric and small wind systems since 2003. Originally managed by the research and development department, NYSERDA transitioned all program operations to a dedicated team in 2010—just as their first solar hot water incentive program was implemented. Taking Full Advantage of PowerClerk “When we became responsible for the program, we looked for ways to improve it,” said Associate Project Manager Marci Brunner. “I discovered there were a number of features available in PowerClerk that we could take better advantage of after discussing our needs with Clean Power Research.” Previously, NYSERDA had used PowerClerk primarily for storing application and syst

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