HealthRules® Payer Case Study AmeriHealth Administrators 1 | AmeriHealth Administrators Case Study “There are many contributing factors to increasing member satisfaction, as I’ve witnessed over the course of my 25 years of experience in the industry, but the ability to be agile and flexible, to roll out benefits, plans and services, and listen to the requirements of members are what make up the most successful formula,” says Robak. Robak quips he has the title and role he does because AHA recognizes that healthcare is evolving so rapidly right now that organizations need to view the industry — and their role in it — from a transformational position that includes people, process and technology in order to fully embrace change. In short, the company recognized the need to reenginee

Join for free to read