E: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY NUMETRO 3UH?OPH[SHULHQFHLVYDVWO\ improved after brothers listen to customer suggestions I n early 2014, NuMetro, South Africa’s 2nd largest chains of cinemas, was taken over by two brothers and needed a corporate facelift. How better to decide what needed to be done than to ask customers what they liked and disliked about their cinema experience. The brothers soon conta

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