The global professional services company Accenture sought to automate access to HR services for all Japanese employees. To achieve this, the company tapped NTT’s conversational COTOHA solution which is powered by IPsoft’s Amelia. Accenture launched its Skype-based virtual assistant in 2017, to provide employees with 24/7 access to information related to payroll, vacations, training, life events, career path, and health. The virtual HR concierge is named “Randy-san” in honor of a former long-term employee who had a reputation for knowing everything about the company’s internal processes. Before the virtual HR concierge, employees needed to contact a member of the HR team during business hours in order to locate relevant information. Now they simply ask Randy-san for information

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