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NTT Ltd. accelerates app development to unlock insight and efficiency

NTT Ltd. accelerates app development to unlock insight and efficiency

ServiceNow
Pages 4 Pages

NTT Ltd., a leading IT services and consultancy firm, leveraged ServiceNow's App Engine to accelerate digital transformation and enhance employee experience. By developing a Service Issue Management app in just 24 days, NTT replaced manual processes with automated workflows, reducing time-to-close by 65% and standardizing global digital processes. This transformation allowed service agents across 50+ countries to efficiently handle cases, optimizing processes and improving accountability.

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