Case Study
Now on Now: Using AI to help predict and prevent Customer Support cases and improve time to relief
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. KCS ® is a service mark of the Consortium for Service InnovationTM. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 1 Now on Now: Using AI to help predict and prevent Customer Support cases and improve time to relief How ServiceNow Predictive Intelligence helped drive a 11.6% decrease in time to relief, resulting in $11.5M in cost savings © 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/o