Northwoods Shines a Light on Social Services Information Visibility into massive amounts of data for better service delivery CHALLENGE Northwoods customers—child welfare caseworkers—deal with massive amounts of documents, paperwork, and forms needed to fulfill government requirements. It’s case information that can exceed thousands of pages, much of it in paper format, that’s been collected over time by various individuals. It was nearly impossible for any caseworker to know everything that’s in the file to be able to properly serve their clients and make critical decisions about child safety. It’s what Northwoods calls dark data, hidden or virtually impossible to retrieve. Northwoods developed Traverse, a system of engagement for workers that brings together all the case h

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