CUSTOMER STORY Industry: Nonprofit Location: Bethesda, Maryland Size: 2,800 employees Nonprofit medical pioneer inspires culture of transformation, with visibility built on ServiceNow Cultural change led by visibility and accountability Break-fix tickets closed within 60 days Managed research grants, contracts, and agreements 700 95% Coordinating a complex and global healthcare response The aim of HJF is to “advance military medicine.” This goes way beyond field dressings and prosthetics. HJF is a global organization coordinating efforts to research Ebola, cancer, HIV, and most recently, COVID-19 . Coordinating this work requires an agile, connected IT platform. HJF must help ensure research teams have the capacity necessary for high-performance computing and the secur

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