Founded in 1974 to fill the need for vital social services in The Bronx, VIP Community Services plays a key role in sustaining life in the community. VIP offers integrated medical, behavioral health, housing, and wrap-around services to improve the health and well being of the Bronx and surrounding communities. Challenges Before FMX, VIP Community Services was using another CMMS that wasn’t solving all of their pain points. It was too cumbersome for staff to input work orders, which led to a decrease in request submissions. So, in order to get the staff to use the system effectively, many training sessions were required. In addition, there was no way to create unique user types for every team, so each department had to go through all of the requests to find the ones applic

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