NOCO Energy Corp. is an 80-year-old, family-owned energy company that operates 35 convenience stores, a wholesale fuel distribution division, and provides home heating oil and propane services. NOCO is also Exxon Mobile’s largest distributor of lubricants in North America. Unfortunately, according to Director of Information Technology, Jim Cochran, the company was “still in the stone age” when processing orders in its call center and the co

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