NiSource improves customer experience with bill redesign A survey to 2,300 customers leads NiSource to make much-needed updates to bill design. hmbnet.com | 614.221.6831 | solutions@hmbnet.com | 570 Polaris Parkway, Suite 125, Westerville, OH 43082 The Solution: HMB’s PM team managed internal and external vendors, and three application teams, including the HMB billing development team, to execute the bill redesign project across the NiSource natural gas and electric distribution footprint. Over the course of the project the HMB-led team worked through the following milestones : • Aligning on project timeline and budget with NiSource stakeholders - a monumental task for such a large-scale project • Updating the bill design to work with two different customer billing systems and u

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