NICE inContact-Sitel Partnership Yields New Fully Managed CX Solution
NICE inContact-Sitel Partnership Yields New Fully Managed CX Solution
2 PagesNICE inContact-Sitel Partnership Yields New Fully Managed CX Solution About Sitel Sitel is the world’s third-largest business process outsourcer (BPO). With $1.7B in annual revenue and 75,000 associates, mostly agents, the company provides contact center services to 400+ clients in more than 70 countries in 45 different languages. Its contact center associates deliver more than 2.5 million unique customer experiences every day! Sitel partners with its clients to build brand loyalty and customer satisfaction. Its transformative digital capabilities ensure innovative, end-to-end solutions for managing and enhancing the customer experience. The Challenge It was a first for Sitel when a major global insurance company issued the challenge to build a brand new omnichannel contact ce
