Nice helped Bamboo Insurance accelerate growth by fully leveraging the CXone Mpower platform through a strategic phased rollout of AI-enabled tools. Their solutions improved quality scores by 10%, boosted CSAT and NPS by 15 points, and reduced new agent training time by one week. Nice enabled same-day customer responses on complaint calls, down from two weeks, transforming agent efficiency and customer experience. This empowered Bamboo to become a CX leader while disrupting the insurance industry with innovative technology.

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